Frequently Asked Questions
I just found you on the web. Who are you?
Congratulations! You found us! We're Andax Industries L.L.C., the leading
manufacturer in affordable solutions for spills and emergencies, servicing
the electrical, industrial, municipal, transportation, haz-mat, fire and
rescue industries across the nation since 1977. For a complete company profile,
visit our About Us page.
What is your policy regarding shipping?
Our shipping costs are added to your invoice. Based on weight, we will offer a range of shipping options during your checkout process. We are also able to work with different vendors. For additional information on shipping, see our Shipping Policies.
How do I place an order?
You can order online with our user-friendly shopping cart. Just add the items you need to your cart and checkout. We have tried to make your online shopping experience as informative and easy as possible! If you prefer to talk to an account representative, call us at toll free 1-800-999-1358 or at 785-437-0604. If you already have an account with us, you can fax your order to toll free 1-888-443-4732 or 785-437-0616. To set up an online ordering account, visit our Apply for Account page. If you have any questions, please e-mail: sales@andax.com.
Is my credit card information safe?
When you submit your order using our shopping cart, all information is encrypted against unauthorized access. Visit our Security Page for more information on security issues on our web site.
How soon will my order be processed?
During business hours, your order will generally be processed within minutes of being placed. If you have priority needs for your order, please contact us at 1-800-999-1358 to discuss timeframes.
Can I return products to Andax if I make a mistake?
Yes, provided the product has not been used. Please consult Product Returns for additional information on returning products.
Aside from your website, do you publish a catalog?
Yes, we do! The Andax Catalog contains information about our new and featured
products. It's not only packed with state-of-the-art spill and emergency control products, but it also includes technical information on environmental
regulations, procedures, and cost-saving tips. It's published several times a year and you can call us at 1-800-999-1358 to request a free copy. You
may also request a catalog online.
How do I get in touch with you?
Our phone number is located on all our website pages. The Contact Us page also contains our mailing address, list of e-mail contacts, and business hours.
Can I use images of your products on my website?
Andax Industries L.L.C. images may be used with prior permission, as long as the images are used to directly promote or advertise Andax Industries L.L.C. in a positive light. All Andax Industries L.L.C. photographs and images are protected by copyright and are available in high resolution. Andax Industries L.L.C. requires a list of the locations where said images will be used and reserves the right to grant or deny authorization depending on these locations.
If you would like to reproduce or publish any of our images, please contact our Marketing Department at marketing@andax.com or 1-800-999-1358.
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